How It Works

1 Sign Up

Create your free account and choose the pickup location closest to you. This is where we will meet you with your order.

2 Shop

Browse through our ever growing selection of pasture-raised products. Add the products you like to your order.

3 Pick Up

Meet us to pick up your order on your scheduled pickup date and time. We look forward to seeing you!

Common Questions

What is a pickup location?

Pickup Locations are simply places where we meet you with your order. Common locations are home driveways or parking lots. Each location is organized by a volunteer location leader who helps to facilitate each delivery.

How do pickup days work?

Arrive at the pickup location at your scheduled time. You will be greeted by our farm's friendly delivery driver. Provide the name on your order and we will carry it to your vehicle. You will want to bring a cooler to transport your products home if you live more than a few minutes away.

What should I bring on pickup day?

We encourage you to bring a copy of your order's confirmation email or have it accessible on your phone. This can help speed up the process.

How is my order packaged?

All meat items come individually packaged (unless otherwise stated i.e. 2 Pack)) and frozen. Your items will always be packed in boxes or bags for your convenience.

Ordering Policies

Order totals are estimated

Since many items are priced by the pound, your final total may be a little more or less than your order's initial estimated total. Once finalized, your total will be charged to your credit card on file and your receipt will be emailed.

Payment is required before pickup

We accept all major credit/debit cards as our sole payment method. At the time of placing your first order you will be prompted to add a credit card to your account. Once finalized, your order's total will be charged to your card on file and your receipt will be emailed. (Due to liability and efficiency reasons we no longer accept cash or check payments at pickup. Thank you for your understanding as we attempt to reduce unnecessary liabilities for our delivery personnel.)

Short stock items

Please understand that Highland Harvest is made up of small farms, and are not a large warehouse. If an item becomes unavailable your final total as well as any applicable delivery fees will be reduced.

Cancelations & missed pickups

ALL orders require a 48 hour cancelation notice prior to your scheduled pickup time. If you miss your pickup without providing a 48 hour cancelation notice a $25 restocking fee will be charged to your credit card on file. (Routine occurrences will result in cancelation of service.)
Be sure to mark your calendars for your order pickup date and precise scheduled pickup time! To be fair to other customers we cannot wait on latecomers. If you show up late, our delivery truck will already be in transit to the next stop.

How do I add to my current order?

You can simply login anytime before your upcoming deadline and add to an existing order.

What payment methods are accepted?

We accept all major credit/debit cards as our sole payment method. At the time of placing your first order you will be prompted to add a credit card to your account. Once finalized, your order's total will be charged to your card on file and your receipt will be emailed. (Due to liability and efficiency reasons we no longer accept cash or check payments at pickup. Thank you for your understanding as we attempt to reduce unnecessary liabilities for our delivery personnel.)

Is there a delivery fee?

In order for us to help cover fuel and labor cost all orders incur a $3.50 handling charge for each order.  There are no fees on orders picked up at our farm in Monterey, VA.

Can a friend pick-up my order?

Yes, just be sure to have an active credit card on file so your order can be charged prior to pickup.

When are the order deadlines?

Most order deadlines are 3 days prior to the delivery date. 

Can my Location Leader hold my order?

This is strongly discouraged because of the extra burden that it adds for our volunteer Location Leaders.